Terms and Conditions:


1. Who we are and what this agreement does

With the consent of The Institute of Clinical Science and Technology Limited of 50 Cathedral Road, Cardiff CF11 9LL (ICST), the Developer and Owner of The COVID Recovery application and any updates or supplements to it (the App), we, The Chinese University of Hong Kong (the University) license you to use the App as permitted in these terms.




2. Purpose of the app

The App is a lifestyle management tool and does not provide personalised medical advice. Use of the App is not a substitute for medical advice. You should not rely on the App to take or refrain from taking or refrain from taking, any action in a manner which is inconsistent with medical advice. If you are in any doubt you should seek medical advice before taking or refraining from taking or refrain from taking, any action in reliance on the App.


3. Your privacy

We only use any personal data we collect through your use of the App in the ways set out in our privacy policy (will be updated from time to time) which you can read on the app or on the COVID app website.

Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

The App Store or Google Play’s terms also apply

The ways in which you can use the App may also be controlled by the App Store OR Google Play’s rules and policies and the App Store OR Google Play’s rules and policies will apply instead of these terms where there are differences between the two.


 4. Operating system requirements

This app requires a handheld device with the iOS operating system minimum version code 11 or the Lollipop operating system minimum version 5.0 and 5.1.1.


5. Support for the app and how to tell us about problems

Support. If you want to learn more about the App or have any problems using them please take a look at our FAQ’s on the COVID website.

Contacting us (including with complaints). If you think the App is faulty or misdescribed or wish to contact us for any other reason please email our customer service team at  jclongcovid@cuhk.edu.hk 


6. How we will communicate with you

If we have to contact you we will do so by email, by SMS or by pre-paid post, using the contact details you have provided to us.


7. How you may use the app, including how many devices you may use it on

In return for your agreeing to comply with these terms you may:


8. You must be 18 to accept these terms

You must be 18 or over to accept these terms and use the App. 


9. You may not transfer the app to someone else

We are giving you personally the right to use the App as set out above How you may use the app, including how many devices you may use it on. You may not otherwise transfer the App to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.


10. Changes to these terms

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce. We will notify you of a change when you next start the App.



If you do not accept the notified changes you will not be permitted to continue to use the App.


11. Update to the app

From time to time we may automatically update the App to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App.

The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you downloaded it.


12. If someone else owns the phone or device you are using

If you download or stream the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.


13. We may collect technical data about your device

By using the App you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products.


14. We are not responsible for other websites you link to

The App may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.


15. Licence restrictions

You agree that you will:


16. Acceptable use restrictions

You must not:


17. Intellectual property rights

All intellectual property rights in the App throughout the world belong to ICST (or our licensors) and the rights in the App are licensed (not sold) to you. You have no intellectual property rights in, or to, the App other than the right to use them in accordance with these terms.


18. Our responsibility for loss or damage suffered by you




We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.



We are not liable for any losses. 


19. Limitations to the App. The App is provided for general information purposes only. It does not offer personalised advice and in particular, personalised medical advice, on which you should rely. You must obtain professional, medical or specialist advice before taking or refraining from, or to take or refrain from, any action on the basis of information obtained from the App. Although we make reasonable efforts to update the information provided by the App, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.


20. Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App.


21. Check that the app is suitable for you. The App has not been developed to meet your individual requirements. Please check that the facilities and functions of the App (as described on the Appstore site) meet your requirements.


22. We are not responsible for events outside our control. If our provision of or support for the App is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.


23. We may end your rights to use the app if you break these terms

We may end your rights to use the App at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the App:


24. We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement.


25. You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.


26. No rights for third parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Ordinance to enforce any term of this agreement.


27. If a court finds part of this agreement illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


28. Even if we delay in enforcing this agreement, we can still enforce it later

Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.


29. Which laws apply to this agreement and where you may bring legal proceedings

These terms are governed by and constructed in all respects according to the laws of for the time being in force in Hong Kong. The courts of Hong Kong shall have exclusive jurisdiction to hear and decide any suit, action or proceedings, and/or to settle any disputes, which may arise out of or in connection with these Terms or its formation or validity and, for these purposes, you can bring legal proceedings irrevocable submits to the jurisdiction if the courts of Hong Kong.




30. Alternative dispute resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Any dispute, controversy, difference or claim arising out of or relating to this Agreement, including the existence, validity, interpretation, performance, breach of termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the notice of arbitration is submitted.